DELIVERY TO UK
STANDARD DELIVERY 2-4 DAYS - £2.95 (FREE OVER £25.00)
EXPRESS NEXT DAY DELIVERY-ORDER BEFORE 5PM MONDAY-FRIDAY- £4.95
WE DELIVER WITH EVRI FOR UK
NEXT DAY IS AVAILABLE MONDAY TO THURSDAY UNTIL 5PM
SATURDAY DELIVERY IS AVAILABLE UNTIL FRIDAY 5PM
PLEASE NOTE ANY ORDER THAT IS SELECTED AS A NEXT DAY DELIVERY AFTER THE 9PM CUT OFF WILL NOT BE DESPATCHED UNTIL THE NEXT WORKING DAY.
IF YOU ORDER ON A FRIDAY OUR COURIER DELIVERS ON A SATURDAY OR SUNDAY PROVIDING YOU SELECT OUR SATURDAY OR SUNDAY DELIVERY OPTION.
ORDERS MUST BE PLACED BY 5PM FRIDAY TO ENSURE WEEKEND DELIVERY.
PLEASE NOTE, ANY ORDER THAT IS SELECTED AS NEXT DAY, SATURDAY/ SUNDAY DELIVERY AFTER THE 5PM CUT OFF WILL NOT BE DELIVERED UNTIL THE MONDAY
OUR COURIERS DO DELIVER ON BANK HOLIDAYS.
USE THE LINK BELOW TO TRACK YOUR ORDER...
https://www.evri.com/our-services/mobileapp
PROBLEM WITH YOUR DELIVERY?
CUSTOMER SERVICE:
MONDAY TO FRIDAY: 10am - 5pm
CONTACT US AT: enquiries@ukkolours.com
IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH EVRI.
OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUERIES.
WE ADVISE ALL OUR CUSTOMERS TO DOWNLOAD THE EVRI PARCELS APP WHICH WILL ALLOW YOU TO TRACK YOUR ORDER AND ALSO CHOSE A SAFE LOCATION FOR YOUR PARCEL TO BE DELIVERED.
PLEASE NOTE IF YOU CHOSE A SAFE LOCATION FOR YOUR PARCEL THEN YOU DO SO AT YOUR OWN RISK.
INTERNATIONAL DELIVERY
EUROPEAN STANDARD DELIVERY 2-3 DAYS - £12.95
WORLDWIDE STANDARD DELIVERY 3-5 DAYS - £24.95
INTERNATIONAL CUSTOMERS: THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.
TRACK YOUR INTERNATIONAL DELIVERY WITH DHL HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML
FROM RECEIPT OF YOUR PARCEL YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO US.
Returns must adhere to the following:
- Items must be returned in their original packaging
-All tags must still be attached to the unworn item/s
-Items must not contain any evidence of wear, stains or odours and be of resaleable value
- Swimwear cannot be returned if the hygiene seal has been removed
We may make a determination based on a variety of factors as stated above during our quality assessment process.
*If the above is not adhered to when you make the return then UKK do reserve the right to return the item back to you.
UKK (RETURNS)
UNIT 22 SANKEY VALLEY INDUSTRIAL ESTATE
NEWTON LE WILLOWS
UNITED KINGDOM,
WA12 8DJ
HOW LONG DO I HAVE TO RETURN?
FROM RECEIPT OF YOUR PARCEL YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO US. FOR ANY REFUNDS REQUESTS PLEASE ENSURE THIS IS RETURNED WITHIN 14 DAYS AND FOR ANY EXCHANGES/ GIFT CARDS YOU WILL HAVE A FURTHER 14 DAYS TO RETURN. PRODUCTS MUST HAVE ORIGINAL TAGS STILL ATTACHED, BE UNWORN AND UNMARKED OR THE ITEMS MAY BE SUBJECT TO RETURN.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
PLEASE NOTE DUE TO THE CURRENT SITUATION REGARDING COVID-19 TO PROTECT ALL MEMBERS OF STAFF AS BEST AS POSSIBLE NO RETURNS WILL BE HANDLED FOR 24 HOURS AFTER ARRIVAL IN FOLLOWING CURRENT GUIDELINES.
APOLOGIES FOR ANY INCONVENIENCE THE DELAYS MAY CAUSE BUT SAFETY IS OUR TOP PRIORITY.
ONCE WE HAVE RECEIVED YOUR RETURN AND IT HAS BEEN IN QUARANTINE YOU WILL THEN RECEIVE ACKNOWLEDGMENT THAT THE RETURN HAS BEING PROCESSED WITHIN 14 WORKING DAYS.
SHOULD YOU NOT HEAR FROM US IN THIS TIMEFRAME PLEASE CONTACT OUR CUSTOMER CARE EMAIL AND THE TEAM WILL CHECK THE STATUS OF YOUR ORDER AND UPDATE YOU ACCORDINGLY.
PLEASE ENSURE YOU RETAIN PROOF OF POSTAGE RETURN FOR FUTURE REFERENCE AND INCLUDE THIS IN ANY CORRESPONDENCE ALONG WITH YOUR FULL NAME AND ORDER NUMBER.
PLEASE NOTE WE CAN ONLY PROCESS YOUR RETURNS ONCE YOUR PRODUCTS HAVE RETURNED TO OUR SITE. FAILURE TO PROVIDE PROOF WILL STOP US FROM PROCESSING THE RETURN IN THE EVENT OF LOST ITEMS.
HOW LONG DO I HAVE TO RETURN?
From receipt of order you have 14 days to return the parcel for any refund required. After the 14 days have passed you then have a further 14 days to return for any gift card/ exchanges required.
Returns must adhere to the following:
- Items must be returned in their original packaging
-All tags must still be attached to the unworn item/s
-Items must not contain any evidence of wear, stains or odours and be of resaleable value
- Swimwear cannot be returned if the hygiene seal has been removed
We may make a determination based on a variety of factors as stated above during our quality assessment process.
*If the above is not adhered to when you make the return then UKK Fashion reserve the right to return the item back to you.
Please note we ask you keep proof of receipt for the return in the event of any issue. UKK Fashion reserve the right to reject any return if the team have physically not received your order and the customer can not provide evidence to support the case. ( Decision will be made on a case by case basis.)
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please note due to the current situation regarding COVID-19 to protect all members of staff as best as possible no returns will be handled for 24 hours after arrival in following current guidelines. Apologies for any inconvenience the delays may cause but safety must be top priority. After this, when the parcel arrives at our warehouse you will receive acknowledgment that the return is being processed. The time frame from your parcel being sent back to being processed will be within 7 working days. Should you not hear from us in this timeframe please contact our customer care email and the team will chase the matter and update you accordingly. Please ensure you retain proof of postage return for future reference and include this in any correspondence along with full name and order number when making contact. Please note we can only process your returns once your products have returned to site. Failure to provide proof will stop us from processing the return in the event of lost items.
WHAT HAPPENS IF I ORDERED WITH KLARNA?
When choosing Klarna as your payment method you will receive your invoice from Klarna when the order leaves our warehouse. Once you have returned the product(s) please login to Klarna and mark the relevant product(s) as returned. Klarna will automatically notify you of your payment total as the due date approaches.
WHAT HAPPENS IF I ORDERED SALE ITEMS?
The value of the returned item/ items can be offered as a credit note or a refund.
HOW DO I SEND MY PARCEL BACK?
Contact our Customer Service Team on enquiries@ukkolours.com
for further information on how to access this service.
Return Address
UKK (RETURNS)
UNIT 22 SANKEY VALLEY INDUSTRIAL ESTATE
NEWTON LE WILLOWS
UNITED KINGDOM,
WA12 8DJ
CUSTOMER SERVICE HOURS:
MONDAY TO FRIDAY: 9am-5pm
