If you’d like to exchange an item, we kindly ask you place another order and return the original item. This is to ensure the item you’d like is in stock, as availability can change quickly.
In addition to the Distance Selling Regulations, you can return any item within 30 days of receipt for a full refund (excluding the original delivery charge).
The cost of the return is at the customer's expense.
The goods are your responsibility until they reach our Warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.
The Returns Form can be found here.
Please print, complete and enclose the returns form and send it along with your goods to:
8 St. Albans Enterprise Centre
Please note it is very important that when you return an item we know who the return relates to, so please ensure you enclose the completed returns form, dispatch note or your name, order number, address and contact details. Without this information we won’t be able to identify which customer has sent the return and take the appropriate action.
Any refund will automatically be credited to the card or PayPal account used to make the original payment within 5 working days of receipt of the return.
All goods will be inspected on return and any item in unsuitable condition will be sent back.
Goods returned within 30 days of purchase with a slight fault, for example some loose stitching, will either be professionally repaired or replaced on a like for like basis.
If we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
Please note that in the interests of hygiene we do not accept returns on underwear.
Please note the following:
1. All return charges are the Customer's liability.
2. We will refund postage/ shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
Any return not complying with these terms will be rejected. This does not affect your statutory rights as a consumer.